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Sophie's Shoppe

Shipping and Returns

SHIPPING

If you have any questions about our shipping, please do not hesitate to contact us. 

e-mail: info@sophiesshoppe.com 

phone: (423) 756-8711

text: (423) 504-8267

 

STANDARD/UPS GROUND SHIPPING EXPEDITED SHIPPING

All items that are in-stock ship within 1-2 business days from our warehouse. In the event of a delay, we will notify you by email.

 

EXPEDITED SHIPPING

We are able to expedite shipping. Please contact us for more information. 

 

RETURN POLICY

We take every precaution to ensure your purchase is of the utmost quality and free of defects. When your purchase arrives, please inspect it carefully for any damages. If the purchase arrives damaged or defective, please email returns@sophiesshoppe.com within 5 business days of receipt.

If you’re not completely satisfied with your purchase, we will gladly offer you an exchange or refund of the merchandise price within 30 days of receipt of product. Sale items are not eligible for exchange or refunds unless defective or damaged. Please note that you are responsible for all return shipping charges unless the item is defective or damaged.

Please follow these steps to return merchandise:

Contact customer service by email: returns@sophiesshoppe.com .
Receive a return merchandise authorization number (RA#) from customer service.
Complete the return form that is e-mailed to you.
Repack merchandise in the original box with original packing material.
Return package by your preferred shipping company to:
Sophie’s Returns Department
401 North Market Street
Chattanooga, TN 37405

 

LOCAL RETURNS

If you are local and would prefer to return you items in the store, here's what you need to do:

Bring your packing slip and products and we will gladly refund your card or exchange your item.

 

REFUNDS:

After we receive and process your return we will credit your account accordingly. We can only offer refunds on shipping and handling when an item is incorrectly shipped or arrives defective or damaged.

Thank You

Your email has been sent to us regarding this product. We'll let you know as soon as we get it in!

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